Flex Gymnastics AZ

Felicia Medrano
5 ⭐⭐⭐⭐⭐
Wonderful gym!
They provide a variety of classes and excellent coaching, my sons mood is always improved after a class at Flex would recommend to any family with any age group of children!

William Lenkin
2 ⭐⭐
We really wanted our kids to go here. We enrolled our daughter in gymnastics and son in ninja class. They both loved the classes and their instructors.

Unfortunately, the third session in, the ninja instructor left without warning. Our son, who is on the spectrum was very upset by this. The new instructor was female and for his own reasons, he was uncomfortable with this. We brought him to one more session the following weekend to see if he would warm up to it, but he was not interested in participating anymore.

When we went to the front desk to cancel our remaining sessions, two women in their fifties assisted me and they were entirely inappropriate. They asked why I was cancelling the remaining classes, I explained that my son was having trouble transitioning to a new coach, and also that she was a female coach. Their response was that if he can´t handle that, he´s going to have a really hard time in life. Wow, wildl inappropriate statement #1. I am perfectly aware of the difficulties that my autistic child faces, thank you very much!

Next, they asked why I was cancelling my daughter´s classes too. I explained that my time is limited, and that I can´t balance both kids doing different activities right now. Her response was to tell me that when her kids were younger that she worked 20 hours a weekand was able to manage just fine. Judgemental much? I regularly work 60 hours a week as a director at a Fortune 500 company, managing thousands of employees. If I say I don´t have the time, I don´t. I really don´t care to have you judge my son and I. If I want to cancel, you should respect that. We didn´t ask for special treatment, nor did we expect it. But to be disrespected this way is unacceptable.

Given the attitudes of these women, I would not recommend this place in the slightest, especially given their attitude about special needs children. To whoever owns this establishment, I strongly urge you to provide customer service training to these women. If they talked this way to me, I have no doubt that they are talking this way to others as well.

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